From zero to production: architecture, prompts, human escalation, quality metrics. Feedback after 3 chatbots shipped for real clients.
A good support chatbot solves, transfers, and learns. Here is the architecture proven on 3 SunderDev deployments.
Knowledge base → RAG → Claude Sonnet → escalation guardrail → logging.
Self-resolution rate, post-conversation CSAT, hallucination rate.
Internal first (human validates), external once >80% answers pass validation.
From Copilot to Claude, AI assistants radically changed how I code in 2026. Concrete feedback after 18 months of daily production use.
Honest benchmark on 40 real tasks: refactor, debug, API generation, framework migration. Unvarnished verdict between the three generative AI giants.
Auth, streaming, prompt caching, tool use, error handling — everything to cleanly wire Claude into a production PHP project.
I design and ship tailor-made applications. 9 years of experience. Let's talk over a coffee (or a call).
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